"If I had to give one piece of advice to anyone looking to purchase a water ionizer, it would be to spend your time finding the right person to deal with. The brand you choose is far less important that the person you choose to deal with. This advice may come as a shock to you, because the entire industry focuses on machines instead of people. As usual, the industry has it wrong again, but it is just a matter of time before the industry matures and the good people will rise to the top.
Why do I think that the choice of the right person is more important than the choice of a brand? Most of players in the industry focus on selling units instead of trying to help their customers. What people don’t realize is that the machine itself is just part of the equation when it comes to maximizing the performance of your drinking water. Factors such as source water, filters, and how to operate and adjust your machine are critical to the success of your water experience. Unfortunately, very few dealers know much or anything about these important factors. Quality dealers will spend the time required to help you through the entire education and buying process. They will inform you about your source water and what you need to do about it, if anything. They will provide you with honest information about the various machines available on the market. They will help you choose the best machine for your needs.
And then, and believe me when I tell you this, the most important factor takes over, which is the after sales service.
If you purchase from a company that doesn’t provide a live tech support person and a warranty department, don’t expect an easy solution to any future problems or well informed answers to your questions. If you are purchasing a unit from a company that is a dealer, make sure that you can access the tech support and warranty teams that supply units to the dealer. If purchasing froma dealer’s agent, make sure you get warranty details in writing.
You would think that the services described above would be standard in the industry. Unfortunately, the industry in North America is in its infancy. That means the sophistication level of most of the players has not been developed. Don’t get discouraged. Spend your time searching for the good people. Listen to their advice and avoid the brand name game. You will get the right machine if you find the right person.
”At Best Water, our reputation is built on customer service and technical support, on careful water analysis, and on actual humans answering the phone!
