For all Jupiter water ionizers purchased after September 2009: the IonLife Limited Lifetime Warranty covers the original purchaser for life on all parts (bumper to bumper) and 100% of labor costs in the first five (5) years. After the first five (5) years, the purchaser is responsible for any labor costs (billed at $60/hr.) to a maximum of $199 per occurrence. Average repair time is less than one hour.

Best Water will cover all shipping costs for 1 year, and then return shipping for up to 5 years from date of purchase. After that the purchaser is responsible for all shipping. Items that have not been assigned an RMA number ("return authorization") will not be accepted. The warranty begins on the purchase date.

We will perform warranty work as long as we have a copy of the warranty card on file, or if the customer provides us with proof of purchase.

We conduct all servicing here at Best Water -- in our two locations in North America, and we'll be here for years to come. The warranty is void if the unit has been tampered with, altered, or subject to improper use. Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. Warranty also requires regular filter replacement (min. every 12 months).

The Vitashower filter is warranted for 1 year against manufacturer defects.

For warranty work, please call us for instructions: 780-433-4076 (Customer Service direct line).

Out of Box Defect In the rare event that your item is defective as soon as you start using it: Contact our Customer Care department within 2 weeks of receiving your item. As long as the item is in mint condition (apart from the defect) we will send you a replacement item at no cost. Call 1-877-770-5247 option 3 for details and return authorization. Items returned without authorization will not be replaced for free.