For all Jupiter water ionizers purchased after September 2009: the IonLife Limited Lifetime Warranty covers the original purchaser for life on all parts (bumper to bumper) and 100% of labor costs in the first five (5) years. After the first five (5) years, the purchaser is responsible for any labor costs (billed at $60/hr.) to a maximum of $199 per occurrence. Average repair time is less than one hour.

Best Water will cover all shipping costs for 1 year, and then return shipping for up to 5 years from date of purchase. After that the purchaser is responsible for all shipping. Items that have not been assigned an RMA number ("return authorization") will not be accepted. The warranty begins on the purchase date.

We conduct all servicing here at Best Water -- in our three locations in North America, and we'll be here for years to come. The warranty is void if the unit has been tampered with, altered, or subject to improper use. Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. Warranty also requires regular filter replacement (min. every 12 months).

The Vitashower filter is warranted for 1 year against manufacturer defects.

For warranty work, please call us for instructions: 780-433-4076 (Customer Service direct line).