Frequently Asked Questions
Please feel free to email us any questions you have that are not covered here: Contact us.
- How does a water ionizer work?
- What happens to alkaline water once it reaches the stomach, which is highly acidic?
- What are the various levels of alkalinity and acidity (pH) for?
- Why should I understand the cleaning cycle of an ionizer before I buy?
- Do I need a plumber to install water ionizers?
- How do I get my ordinary tap water, once the ionizer is attached to the tap?
- How do I install and adjust my water ionizer?
- What type of water can I use to produce ionized water?
- What maintenance do water ionizers require?
- How do I know when the filter needs replacing?
- Can I store the water? For how long?
- How low an O.R.P. measurement do your water ionizers achieve (i.e how strongly antioxidizing are they)?
- Can I cook with alkaline ionized water?
- What warranty do you offer?
- What is your return policy / Guarantee?
- Is it ok for children to drink ionized water? What about pets?
- What are some of the harmful organisms and chemicals removed by the Ionways ionizer filters?
- How can I get a water quality test for the area I live in?
- What advantages does ionized water have over reverse osmosis or distillation?
- Are there any cautions about drinking alkaline ionized water?
- What Are the Uses for Acid Water?
- How reliable are Ionways ionizers?
- Will an ionizer work with hard water? How can I prevent scaling?
- What is acid waste?
- Should I remove chlorine from my drinking and shower water?
- What is a pH saliva test?
- How soon do you ship products?
- How do I get support before, during, or after purchase?
- Is alkaline water suitable for livestock and pets?
- Can I connect an ionizer to my water softener?
- HOW DO IONWAYS IONIZERS COMPARE WITH OTHER WATER IONIZERS?
- I’m already an Ionways (formerly Jupiter) ionizer customer and I have questions about my machine.
By the flick of a lever on the diverter.
See our complete selection of videos on installing, adjusting and maintaining your Melody, or your Microlite, or your Venus or your Aquarius/Orion. Click here to see what a typical on-the-counter installation looks like.
If you’ve lost your installation manual, click on the appropriate link:
Virtually none. All the ionizers we sell have an automatic self-cleaning feature. In areas with “hard” water, ionizers may require de-scaling every 1-2 years, using household vinegar. See the instructions here.
A low O.R.P. (oxidation reduction potential) signifies a strong antioxidant). Depending on the source water, our ionizers can achieve readings as low as -800mv . Click here for a recent example.
Our Emco Tech ionizers have the lowest return rate in the industry. If something does go wrong with your electric ionizer, you can be confident with your Best Water Warranty and our top notch customer service.
The warranty on Best Water electric ionizers begins on the original purchase date. If warranty details are not received by Best Water within 30 days, then the warranty is limited to 1 (one) year.
For all new water ionizers purchased after September 2009 (Please refer to your individual warranty card for purchases prior to September 2009), the Best Water warranty covers the original purchaser on all parts and 100% of labor costs in the first three (3) years. After the first three (3) years, the purchaser is responsible for all labor and parts costs to a maximum of $215.
Best Water will cover all shipping costs within Canada and USA for 30 days. After that, the purchaser is responsible for all shipping costs. Items that have not been assigned an RMA number (“return authorization”) will not be accepted. Warranty not valid unless warranty card is first received by Best Water.
We conduct all servicing here at Best Water — in our two locations in North America, and we’ll be here for years to come. The warranty is void if the unit has been tampered with, altered, or subject to improper use. Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. Warranty also requires regular filter replacement (min. every 12 months).
This warranty only covers failures due to defects in materials and workmanship which occur during normal use. This warranty does not cover damage which occurs in return shipment, or damage due to mineral build up, failures which are caused by products not supplied by the warrantor, or failures which result from accident, misuse, abuse, neglect, mishandling, faulty installation, misapplication, improper insertion of consumables, set-up adjustments, maladjustment of consumer controls, improper operation or maintenance, alteration, modification, power line surge, improper voltage supply, commercial use, or service by anyone other than an IonWays authorized repair facility, or damage attributable to acts of God.
Limits and exclusions: there are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage; for damages arising out of the use of any unauthorized attachment; or for damages resulting from the use of the product with a defective water faucet. This warranty does not cover repairs caused by customer neglect or by failure to stop mineral build-up such as calcium in hard water areas. To maintain your warranty, replace your filter every 12 months. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period. Repair and/or replacement will be at the final discretion of Best Water Inc.
For warranty work, please call us for instructions: 1-877-770-5247(Customer Service toll-free).
Important note for International Customers: Best Water will cover the parts and labor portion of the warranty as outlined above. Best Water is not responsible for shipping for warranty work in any country outside of the U.S., Puerto Rico, Guam, Canada and Ecuador where the customer bears the expense of shipping. Customers and/or Associates who purchase any Best Water products including 220v units prior to a repair facility being open in their country will take full responsibility to bear any shipping costs to and from an authorized Best Water repair center for warranty work and for any duties or customs fees due. We suggest that any customer on an untreated water source (such as well or catchment) provide a water quality report to Best Water so that we may determine if pre-filtration is recommended.
We invite you to try out our range of ionizers. We are so sure that you will be satisfied that we offer you a 14 day money back guarantee. If at any time in the first 14 days you wish to return your electric ionizer, we will give you a full refund, less 20% restocking fee, as long as your ionizer is returned in as new condition and in its original packing.
As new condition means that the ionizer is not scratched, damaged or broken in any way and is returned in proper working order in the original box with all the hoses. connectors, parts, manual and DVD etc. If you have NOT used the ionizer, and NOT opened the box, you can return the ionizer within 14 days of purchase for a full refund. Return shipping charges must be prepaid by the purchaser.
Important: No return can be accepted without our prior authorization. Please call 1 (877) 770-5247 ext 4 Toll Free, to receive your *Return Merchandise Authorization Number (RMA#). We will notify you of your refund once we have processed the returned item. You can expect a refund to be sent within 10 business days of our receiving your return.
For non-ionizer purchases: 14 day return policy for unopened goods. You can watch this short video.
Absolutely. Even nursing infants. And since children have usually not accumulated toxins in their bodies, they experience no detoxification symptoms. (a few adults might).
As for pets, see here.
Chlorine, trihalomethanes, suspended solids, cryptosporidium, parasite (cysts), waterborne flu virus, organic compounds, heavy metals, e-coli and other bacteria. For a complete list of contaminants removed by the filter, see our Biostone Plus Filter page. In addition, the ionization process that follows filtration reduces the amount of acid minerals (such as sulfates) in the alkaline water. It also has the effect of reducing fluoride concentration. For a look at lab results, see here
If you live in the US, visit this website: www.ewg.org/tap-water/whats-in-yourwater. Canadians: www.safewater.org/PDFS/ocwf/FindingWaterInfo.pdf.
You can watch this short video, OR call us toll-free at 1-877-770-5247: We can test your water for you at a very minimal charge.
Ionways water ionizers are built to last. Our manufacturer, EmcoTech has been manufacturing water ionizers for over 28 years, longer than other manufacturers in Korea or Japan. It is by far the leading brand in Korea (80%+ of the market) and it exports to 30 countries. By keeping quality at the highest level and prices reasonable; and by their determined commitment to Research and Development, Ionways has become a standard by which others measure themselves.
Ionways water ionizers have a less than 1% defect rate, the lowest in the industry. The platinum-coated titanium electrodes which are the heart of the ionizer are built to last at least 20 years. The manufacturing plant is ISO9001 rated.
Ionways/EmcoTech has been granted over 20 patents and been approved by the Korean Ministry of Health and Welfare for every Medical Device Certification they have applied for. Our water ionizers have been awarded the status of Health Product by the Ministry of Health, a designation difficult to achieve.
In a healthy state, our saliva should be alkaline. However, a large majority of North Americans and Europeans are in an acid condition, and this can be demonstrated. If you’re curious as to whether you’re acidic, ask for our free pH saliva test by clicking here. In this simple test, special pH papers are used to measure the acidity /alkalinity of saliva under carefully controlled conditions. This can give you a relative, general picture. If you are relatively acidic and want to learn more about what that means to your health, see our Articles.
Generally within 1-2 days.
Alkaline water is used for horses (see Alkaline Water and Horses). commercial dairy operations (see Dairy Research), and for dogs and cats — see our “Petstimonial” page! You can also watch this short video:
It’s not advisable to drink water from a water softener, nor to connect one to an ionizer. For alternatives, please call us at 877-770-5247(toll-free)
Please feel free to email us any questions you have that are not covered here: firstname.lastname@example.org